Does it sync my existing orders to Zoho?
Yes! Since version 3.7.0, we have introduced bulk sync of all existing orders* via the bulk action dropdown in the WooCommerce Orders listing page.
*Note: cannot sync guest orders as they are not supported by the Zoho API.
Can I activate the sync based on Zoho Item Categories?
Yes! As a matter of fact, you can exclusively enable the sync based on the selected Zoho Item Categories in the plugin settings "Cron Configuration" tab. Please read the documentation for more info.
How often does it sync Product data?
Syncing from WooCommerce to Zoho is in real-time. From Zoho to WooCommerce is done via the cronjob. The cron script can check for changes in Zoho once every interval.
You can setup the Cron to check for changes in Zoho once every:
- Hour (if you have up to 100 items)
- 12 hours (if you have up to 1000 items)
- Day (more than 1000 items)
Real-time sync from Zoho to WooCommerce is available after the item is created in woocommerce.
You may need to purchase additional API batches from Zoho if you have thousands of products. You can contact them via support@zoho-inventory.com if you need more than 5000 API calls per day.
Does it support Composite Items?
Yes! The equivalent feature in WooCommerce is added with the plugin "Product Bundles", you need to install that combined with the Pro version of our plugin.
Important to note: due to Zoho API limitations, your customers cannot purchase bundles and simple items in one order.
Does it support the B2B for WooCommerce plugin?
Yes! Since version 2.2.0, we also support the B2B WooCommerce plugin via our new feature "Pricelist". This allows you to map a certain Zoho Pricelist to a certain user (like B2B, Wholesale or Retailer etc). Please see our documentation for more information.
Does it sync the Zoho Order Status to WooCommerce?
Yes, if you have purchased the Pro plan, simply follow these instructions.
Does it sync Orders from Zoho to WooCommerce?
No. That would also beat the point of using Zoho Inventory. WooCommerce is a sales channel to receive an order and Zoho Inventory is a fulfilment system to further process that order; packaging, shipping, invoicing, etc.
Can I use multiple websites for one Zoho Inventory Organisation?
Does it work with WPML?
We hear various reports about this. For some users it works and for some it does not, that is why we recommend in using the Start version to see if our plugin works before purchasing our plugin. As alternative, we recommend in using GTranslate plugin which is superior in all possible ways and causes no conflicts.
Does it work with my Hosting?
Yes! since version 1.5.0 we have implemented Real-Cron to sync products. This means syncing via the server instead of WordPress. This allows you to sync thousands of products every day as long as your hosting supports it*
*Cronjob is not supported on WPEngine cPanel.
How can I know if it will work on my site?
These are the prerequisites to this plugin:
- WordPress 5.2 or higher
- WooCommerce 3.5.2 or higher
- PHP 7.2 + (we recommend 7.3)
- Paid Zoho Inventory account (or Zoho One)
Please check your site-health by going to Tools > Site Health in your wp-admin.
You should not have any critical issues on your website. If you do, you can contact your Hosting provider and they will help you solve it.
Do you offer Volume Discount?
We offer recurring discount on all our Zoho plugins:
- 2 licenses = 20% discount
- 3 licenses = 30% discount
- 4 licenses = 40% discount
- 5 licenses = 50% discount
- 6 licenses or more = 60% discount
The discount will be applied automatically in your cart depending on the quantity of licenses you have chosen.
Is there a Refund policy?
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via internet download we offer no refunds*.
Do you have an Affiliate Program?
Yes! Its a very compelling program for Agencies and Zoho Partners. Please click here for more information.
